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Helpful Information

Government Information

The Department of Social Services has offices in each state and territory. They are responsible for residential and community and aged care for all Australians. It is strongly recommended you contact them directly regarding the following:

  • Resident care fees and accommodation payments
  • Financial information
  • Residents rights and responsibilities
  • Taxation and aged care
  • Multilingual services
  • Publications

My Aged Care Call Centre (for an estimate of fees)

Phone: 1800 200 422
Website:

Department of Social Services

Phone: 1300 653 227
Website:

Aged and Community Care Information Line

Free call: 1800 500 853

Commonwealth Carelink Centre

Free call: 1800 052 222

Seniors Information Line

Phone: 131 244
Website:

Centrelink Financial Information Service

For information regarding pensions, accommodation payments, means tests, and financial issues.
Phone: 132 300

Department of Veterans' Affairs Financial Information Service

For information regarding Veterans' pensions, means tests and financial issues.
Phone: 133 254
Website:

Aged Care Assessment Teams (ACATs)

Aged care and Community Information Line: 1800 500 853

Bankstown Aged Care Assessment Team

Bankstown-Lidcombe Hospital
Eldridge Road, Bankstown NSW 2200
Ph: (02) 9722 7300
Fax: (02) 9722 7190

Community Rehabilitation and Geriatric Service (CRAGS)

Calvary Hospital
91-101 Rocky Point Rd (PO Box 261), Kogarah NSW 2217
Ph: (02) 9553 3000
Fax: (02) 9553 3048

Canterbury Community Aged Services

Canterbury Hospital
Canterbury Road, Campsie NSW 2194
Ph: (02) 9787 0160
Fax: (02) 9787 0315

Eastern Sector Aged Care Services

Glebe Annex
2a Hereford Street, Glebe NSW 2037
Ph: (02) 8585 5000
Fax: (02) 9552 6547

Randwick/Botany Aged Care Assessment Team

Catherine Hayes Building
Prince of Wales Hospital
Barker Street, Randwick NSW 2031
Ph: (02) 9382 8029
Fax: (02) 9382 8021

Southcare – Aged & Extended Care

Sutherland Hospital
126 Kareena Road, Miranda NSW 2228
Ph: (02) 9540 7175
Fax: (02) 9540 7869

Waverley Aged Care Assessment Team

War Memorial Hospital Waverley
125 Birrell Street, Waverley NSW 2024
Ph: (02) 9369 0234
Fax: (02) 9369 4478